Our Products are only available to be ordered online and delivered
As our Product is a food product, made & packed to order on receipt of payment confirmation.
Our refund and returns policy lasts 7 days from date of purchase.
If 7 days have passed since your date of purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging un-opened.
Types of conditions are exempt from being returned …
Accidental Order – Over Ordering – Unsold Product – Made to Order Product
Cancelled Event – Private Labelled –
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back
until confirmation/ authorisation has been received.
There are certain situations where only partial / full refunds or replacements are granted …
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at our email address: popcorn@maccorns.co.uk
Sale items
Only regular priced items may be refunded … Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to: popcorn@maccorns.co.uk for confirmation and arrangements of return
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Mac-Corns – The Ranch Corn Barn – Raiziehill – Bathgate – EH48 3AG – Scotland – U.K
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For questions related to refunds and returns
Contact us at email: popcorn@maccorns.co.uk
Close: 5pm Friday 20th December 2024… Re-Open: 9am Monday 6th January 2025
Any orders placed during this time will not be processed until our return on Monday 6th January 2025
Happy Festive Season Holidays !
